Frequently Asked Questions



ADC ANNUAL AWARDS

Is your question not listed below?
Please contact adcawards@oneclub.org.

Note:
Our office is open Monday – Friday, 10AM – 6PM Eastern Standard Time.



REGISTRATION

I entered the awards last year. Do I need to re-register?
If you already have an account from last year, just log in with your username and password to create your entries.

Do you have to be a One Club for Creativity member to enter?
No. You do not have to be a member of The One Club to enter. However, we always recommend the benefits of The One Club for Creativity membership!

How much does it cost to enter? Is there a registration fee?
There is no registration fee to enter. However, there is a fee for each entry that you submit. These fees vary by category. To view the different categories and fees, scroll over the 'Disciplines' tab in the top navigation. Please note all fees listed are in U.S. Dollars.





ENTRIES

Where are my entries?
When you login, you can view your pending and/or completed entries by clicking 'INCOMPLETE ENTRIES' or 'COMPLETED ENTRIES' on the left side of your home page.

Please note that a completed entry means that you have reached the step where you have selected either the online or offline payment option and submitted your request. This does not necessarily mean you have already paid, since you may have selected offline payment.

Are there paper entry forms to fill out?
No. The registration and entry creation process are all completed through the online system. There are no paper forms to fill out. Once you have completed the entry process and have completed your online order, you can download all necessary paperwork (package label, entry form, invoice, etc.) directly from the registration site. These can be found by clicking 'INVOICES/FORMS' on the left side of your home page.

What forms are needed?
Annual Awards entrants will need to print out all of the forms provided after submitting their entry information. The forms that you need to prepare your entry package(s) for shipping to ADC can be download by clicking 'INVOICES/FORMS' on the left side of your home page. From there click the gold 'View' button under 'Entry List'. All of these forms will already be filled out with the information that you provided throughout the registration process.

I finished the submission process the other day, but I forgot to print out my forms. How can I find them again?
All necessary forms can be downloaded directly from the registration site. If you need additional info, you may go to the 'Invoices / Form' page found in the left hand side of the home page section of the registration site. Your itemized list(s) will also serve as your invoice. Please print all invoices for your records. For any issues please contact adcawards@oneclub.org.

My annual awards entries are not in English. How do I submit translations?
For video entries not in English, provide English subtitles in the video.

For entries not in English, provide an English translation in the 'Translation' section on Step 2 of the entry process.

Can I edit or add credits after I have submitted payment and completed my entries?
Yes. After you have logged in, click the "Completed Entries" tab on the left navigation column. There you will find a list of all your submitted entries. Under the "Credits" column for the entry, click the "View" link to be directed to Step 3 and update the credits.

Can I delete my entries after I have submitted payment and completed my entries?
No, you will NOT be able to delete your entries once you have submitted payment and completed them. All entry fees are non-refundable and non-transferable. Whether you select online or offline payment, you are committing to pay for your entries in full.

I am submitting multiple entries. Must they all be entered and checked out at the same time?
You do not have to check out all of your entries at once. To select individual entries, click on the items you want to advance and proceed to check out those selected entries.

Will you send my entry back to me after the awards judging?
Unfortunately The One Club for Creativity cannot return entries, due to the high volume of submissions we receive.

For my annual awards print entries, can I send a digital image along with my printed piece, just in case the judges want to see it projected as well?
You are required to upload a digital file. This is used for reference purposes and may be used for press and archive material, should the piece win. However, you MUST also send flat art for all advertising and design categories, as the physical piece is what is judged. If the flat art is intended to be judged in different categories, then each must have its own Entry Label and you must pay two fees.

How will I know if I won any awards?
Winners and other entrants will be notified in April 2019 via email.



DISCOUNTS & FEES

If I send my package today but it gets to you after the deadline do I still have to pay a late fee?
As long as you complete the entry process before January 31st and your package arrives on or before February 15, 2019 you will not be charged a late fee.





PAYMENT

How can I pay for my entries?
We accept payments by all major credit cards, check or via wire transfer. Credit card payments are subject to a 3% processing fee. Wire transfer payments are subject to a $35 USD processing fee.
NOTE:
All offline payments must reach The One Club for Creativity within 15 business days of the invoice date. For any payment questions, please contact accounting@oneclub.org.

Who should the check be made out to?
Please make sure all checks are made payable to:The One Club for Creativity, Inc.

Do you accept payment in foreign currency?
No. All payments must be made in U.S. Dollars.

My accounting department needs to have a federal ID number and invoice before they will issue a check. How do I find these?
Your invoices include our Federal ID number and they are emailed to you in your payment confirmation email, as an attachment. Please keep a copy for your records.

Why do I keep getting a 'verisign error' message when I try to submit my online credit card payment?
There may be limits or restrictions on your credit card or the credit card company may not be recognizing the charge as valid. You will need to check with your credit card provider to approve the charge and then resubmit your card information.

Can I receive a receipt or invoice for my records?
Your invoices are emailed to you in your payment confirmation email, as an attachment. Please keep a copy for your records. If you need additional info, sign into your account. Click on 'INVOICES/FORMS' found on the left hand side of the home page section of the registration site.

I selected offline payment for my entry, when must my payment arrive?
All offline payments must be received by The One Club for Creativity, Inc. within 15 days after the date on your invoice.





MISCELLANEOUS

What is ADC's privacy policy?
Protecting your privacy is important to the ADC. We keep your personal information confidential. The One Club for Creativity does not share your personal information with outside parties, including sponsors.

How does the ADC Annual Awards registration site protect data?
Account data is protected by two independent security protocols: encryption of data, and a unique username and password combination chosen by the user. No account information can be accessed unless a registrant’s username and password have been correctly entered.

My question is not answered here. How can I contact you?
If you still have questions, please email adcawards@oneclub.org. If you are having technical problems with the registration system, please send an email with details of your issue.