Frequently Asked Questions


Registration


I ENTERED THE AWARDS LAST YEAR. DO I NEED TO RE-REGISTER?
Yes! Every year we ask that entrants register anew.

DO YOU HAVE TO BE AN ADC MEMBER TO ENTER?
No, non-members are also welcome to enter our awards competitions.


Entries


WHERE ARE MY ENTRIES?
When you login, you can view your pending and/ or completed entries by clicking 'REVIEW ENTRIES' or 'COMPLETED ENTRIES' on the left side of your home page.

Please note that a completed entry means that you have reached the step where you have selected either the online or offline payment option and submitted your request. This does not necessarily mean you have already paid, since you may have selected offline payment.

ARE THERE PAPER ENTRY FORMS TO FILL OUT?
No. The registration and entry creation process are all completed through the online system. There are no paper forms to fill out. Once you have completed the entry process and have completed your online order, you can download all necessary paperwork (package label, entry form, invoice, etc.) directly from the registration site. These can be found by clicking 'INVOICES/FORMS' on the left side of your home page.

WHAT FORMS ARE NEEDED?
Annual Awards entrants will need to print out all of the forms provided after submitting their entry information. The forms that you need to prepare your entry package(s) for shipping to ADC can be download by clicking 'INVOICES/FORMS' on the left side of your home page. From there click the gold 'View' button under 'Entry List'. All of these forms will already be filled out with the information that you provided throughout the registration process.

I FINISHED THE SUBMISSION PROCESS THE OTHER DAY, BUT I FORGOT TO PRINT OUT MY FORMS. HOW CAN I FIND THEM AGAIN?
All necessary forms can be downloaded directly from the registration site. If you need additional info, you may go to the “Invoices / Form” page found in the left hand side of the home page section of the registration site. Your itemized list(s) will also serve as your invoice. Please print all invoices for your records. For any issues please contact awards@adcglobal.org.

HOW DO I KNOW IF YOU HAVE RECEIVED MY PACKAGE(S) FOR THE ANNUAL AWARDS?
You will receive a confirmation email once your package has arrived and been processed at ADC.

MY ANNUAL AWARDS ENTRIES ARE NOT IN ENGLISH. HOW DO I SUBMIT TRANSLATIONS?
For video and digital submissions, please insert subtitles.

For printed submissions, please include a translation affixed to the front of each entry via paperclip.

I AM SUBMITTING MULTIPLE ENTRIES. MUST THEY ALL BE ENTERED AND CHECKED OUT AT THE SAME TIME?
You do not have to check out all of your entries at once. To select individual entries, click on the items you want to advance and proceed to check out those selected entries.

WILL YOU SEND MY ENTRY BACK TO ME AFTER THE AWARDS JUDGING?
Unfortunately ADC cannot return entries, due to the high volume of submissions we receive.

FOR SUBMISSION PURPOSES, HOW MANY PIECES CONSTITUTE A CAMPAIGN? WHAT IF MY CAMPAIGN HAS MORE PIECES?
• A print campaign consists of 3-5 pieces.
• A radio or video campaign consists of 3 pieces.
• A mixed media campaign consists of 3 - 5 pieces (elements)

Unfortunately campaigns cannot exceed these numbers. If your campaign consists of more pieces, you may choose to divide your entries over multiple campaigns, or simply select the strongest pieces to make a single campaign fit within these restrictions.

FOR MY ANNUAL AWARDS PRINT ENTRIES, CAN I SEND A DIGITAL IMAGE ALONG WITH MY PRINTED PIECE, JUST IN CASE THE JUDGES WANT TO SEE IT PROJECTED AS WELL?
You are required to upload a digital file. This is used for reference purposes and may be used for press and archive material, should the piece win. However, you MUST also send flat art for all design, illustration and photography categories, as the physical piece is what is judged. If the flat art is intended to be judged in different categories, then each must have its own Entry Label and you must pay two fees. Please contact awards@adcglobal.org if your questions are unanswered.

HOW WILL I KNOW IF I WON ANY AWARDS?
Winners and other entrants will be notified in April 2017 via email.


Discounts & Fees


WHAT IS THE EARLY BIRD DISCOUNT AND HOW DO I GET IT?
This is a discount that we offer to those completing the entry process a few weeks prior to deadlines. Enter your work and check out on or before December 23, 2016 and receive 10% off your ENTIRE order! The early bird discount is not applicable towards student entries.

IF I SEND MY PACKAGE TODAY BUT IT GETS TO YOU AFTER THE DEADLINE DO I STILL HAVE TO PAY A LATE FEE?
As long as you complete the entry process and your package is postmarked on or February 10, 2017 you will not be charged a late fee.

DO ADC MEMBERS RECEIVE A DISCOUNT ON ENTRY FEES?
Current Professional and Young Professional ADC Members receive 50% off a single individual entry into the ADC Annual Awards.


Payment


I CAN’T REMEMBER IF I PAID FOR MY ENTRIES ALREADY OR NOT. HOW CAN I FIND OUT?
Sign into your account with your email address and password. Click on 'INVOICES/FORMS' found on the left hand side of the home page section of the registration site. All of your completed entries will be listed and will note whether the items have been paid for.

MY ACCOUNTING DEPARTMENT NEEDS TO HAVE A FEDERAL ID NUMBER AND INVOICE BEFORE THEY WILL ISSUE A CHECK.
Please email us at payments@adcglobal.org for our Federal ID number. Your invoices are emailed to you in your payment confirmation email, as an attachment. Please keep a copy for your records. Your itemized list(s) will also serve as your invoice. Please print all invoices for your records.

CAN I RECEIVE A RECEIPT OR INVOICE FOR MY RECORDS?
Your invoices are emailed to you in your payment confirmation email, as an attachment. Please keep a copy for your records. If you need additional info, sign into your account. Click on 'INVOICES/FORMS' found on the left hand side of the home page section of the registration site.

I SELECTED OFFLINE PAYMENT FOR MY ENTRY. WHEN MUST MY PAYMENT ARRIVE?
All offline payments must be received by ADC within 14 days after the date on your invoice.


Miscellaneous


WHAT BROWSERS AND OPERATING SYSTEMS ARE COMPATIBLE WITH THE ADC REGISTRATION SITE?
On Windows XP or higher: Firefox 3.0 or higher, Microsoft Internet Explorer 7 or higher.

On Macintosh System 10.x or higher: Apple Safari 3.0 or higher, Firefox 3.0 or higher.

WHY CAN’T I SEE THE ENTIRE SCREEN?
If you can’t see the entire screen, it may be because your monitor’s screen resolution needs to be changed to a higher setting – 800 x 600 or greater.

At a higher resolution, everything onscreen (text, images, navigation buttons) is smaller, so more can fit on your display. But if the resolution is set too low – at 640 x 480, for example – then the objects are larger and not everything can fit on the screen. When this happens you have to scroll up, down, or sideways to see the web page.

Increasing your screen resolution will fix this. In fact, most websites won’t display properly at a resolution of 640 x 480. So adjusting your resolution will actually make all of your web experiences more enjoyable.

WHAT IS ADC’S PRIVACY POLICY?
Protecting your privacy is important to the ADC. We keep your personal information confidential. The ADC does not share your personal information with outside parties, including ADC sponsors.

HOW DOES THE ADC REGISTRATION SITE PROTECT DATA?
Account data is protected by two independent security protocols: encryption of data, and a unique username and password combination chosen by the user. No account information can be accessed unless a registrant’s username and password have been correctly entered.

MY QUESTION IS NOT ANSWERED HERE. HOW CAN I CONTACT YOU?
If you still have questions about the Annual Awards, please email awards@adcglobal.org. If you are having technical problems with the registration system, please send an email with details of your issue.