Frequently Asked Questions


Registration


I ENTERED THE AWARDS LAST YEAR. DO I NEED TO RE-REGISTER?
If you already have an account from last year, just log in with your username and password to create your entries.

DO YOU HAVE TO BE A ONE CLUB FOR CREATIVITY MEMBER TO ENTER?
No, non-members are also welcome to enter our awards competitions.


Entries


WHERE ARE MY ENTRIES?
When you login, you can view your pending and/or completed entries by clicking 'REVIEW ENTRIES' or 'COMPLETED ENTRIES' on the left side of your home page.

Please note that a completed entry means that you have reached the step where you have selected either the online or offline payment option and submitted your request. This does not necessarily mean you have already paid, since you may have selected offline payment.

ARE THERE PAPER ENTRY FORMS TO FILL OUT?
No. The registration and entry creation process are all completed through the online system. There are no paper forms to fill out. Once you have completed the entry process and have completed your online order, you can download all necessary paperwork (package label, entry form, invoice, etc.) directly from the registration site. These can be found by clicking 'INVOICES/FORMS' on the left side of your home page.

WHAT FORMS ARE NEEDED?
Annual Awards entrants will need to print out all of the forms provided after submitting their entry information. The forms that you need to prepare your entry package(s) for shipping to ADC can be download by clicking 'INVOICES/FORMS' on the left side of your home page. From there click the gold 'View' button under 'Entry List'. All of these forms will already be filled out with the information that you provided throughout the registration process.

I FINISHED THE SUBMISSION PROCESS THE OTHER DAY, BUT I FORGOT TO PRINT OUT MY FORMS. HOW CAN I FIND THEM AGAIN?
All necessary forms can be downloaded directly from the registration site. If you need additional info, you may go to the “Invoices / Form” page found in the left hand side of the home page section of the registration site. Your itemized list(s) will also serve as your invoice. Please print all invoices for your records. For any issues please contact adcawards@oneclub.org.

HOW DO I KNOW IF YOU HAVE RECEIVED MY PACKAGE(S) FOR THE ANNUAL AWARDS?
You will receive a confirmation email once your package has arrived and been processed.

MY ANNUAL AWARDS ENTRIES ARE NOT IN ENGLISH. HOW DO I SUBMIT TRANSLATIONS?
For video and digital submissions, please insert subtitles.

For printed submissions, please include a translation during the entry process.

I AM SUBMITTING MULTIPLE ENTRIES. MUST THEY ALL BE ENTERED AND CHECKED OUT AT THE SAME TIME?
You do not have to check out all of your entries at once. To select individual entries, click on the items you want to advance and proceed to check out those selected entries.

WILL YOU SEND MY ENTRY BACK TO ME AFTER THE AWARDS JUDGING?
Unfortunately The One Club for Creativity cannot return entries, due to the high volume of submissions we receive.

FOR SUBMISSION PURPOSES, HOW MANY PIECES CONSTITUTE A CAMPAIGN? WHAT IF MY CAMPAIGN HAS MORE PIECES?
• A print campaign consists of 3 - 5 pieces.
• A video campaign consists of 3 pieces.
• A mixed media campaign consists of 3 - 5 pieces (elements)

Unfortunately campaigns cannot exceed these numbers. If your campaign consists of more pieces, you may choose to divide your entries over multiple campaigns, or simply select the strongest pieces to make a single campaign fit within these restrictions.

FOR MY ANNUAL AWARDS PRINT ENTRIES, CAN I SEND A DIGITAL IMAGE ALONG WITH MY PRINTED PIECE, JUST IN CASE THE JUDGES WANT TO SEE IT PROJECTED AS WELL?
You are required to upload a digital file. This is used for reference purposes and may be used for press and archive material, should the piece win. However, you MUST also send flat art for all advertising and design categories, as the physical piece is what is judged. If the flat art is intended to be judged in different categories, then each must have its own Entry Label and you must pay two fees. Please contact adcawards@oneclub.org if your questions are unanswered.

HOW WILL I KNOW IF I WON ANY AWARDS?
Winners and other entrants will be notified in April 2018 via email.


Discounts & Fees


IF I SEND MY PACKAGE TODAY BUT IT GETS TO YOU AFTER THE DEADLINE DO I STILL HAVE TO PAY A LATE FEE?
As long as you complete the entry process and your package is postmarked on or before January 31, 2018 you will not be charged a late fee.

DO ONE CLUB FOR CREATIVITY MEMBERS RECEIVE A DISCOUNT ON ENTRY FEES?
Current Professional and Young Professional ADC Members receive 50% off a single individual entry into the ADC Annual Awards.


Payment


I CAN’T REMEMBER IF I PAID FOR MY ENTRIES ALREADY OR NOT. HOW CAN I FIND OUT?
Sign into your account with your email address and password. Click on 'INVOICES/FORMS' found on the left hand side of the home page section of the registration site. All of your completed entries will be listed and will note whether the items have been paid for.

MY ACCOUNTING DEPARTMENT NEEDS TO HAVE A FEDERAL ID NUMBER AND INVOICE BEFORE THEY WILL ISSUE A CHECK. HOW DO I FIND THESE?
Your invoices include our Federal ID number and they are emailed to you in your payment confirmation email, as an attachment. Please keep a copy for your records.

CAN I RECEIVE A RECEIPT OR INVOICE FOR MY RECORDS?
Your invoices are emailed to you in your payment confirmation email, as an attachment. Please keep a copy for your records. If you need additional info, sign into your account. Click on 'INVOICES/FORMS' found on the left hand side of the home page section of the registration site.

I SELECTED OFFLINE PAYMENT FOR MY ENTRY. WHEN MUST MY PAYMENT ARRIVE?
All offline payments must be received by The One Club for Creativity, Inc. within 15 days after the date on your invoice.


Miscellaneous


WHAT BROWSERS AND OPERATING SYSTEMS ARE COMPATIBLE WITH THE ADC ANNUAL AWARDS REGISTRATION SITE?
On Windows XP or higher: Firefox 3.0 or higher, Microsoft Internet Explorer 7 or higher.

On Macintosh System 10.x or higher: Apple Safari 3.0 or higher, Firefox 3.0 or higher.

WHY CAN’T I SEE THE ENTIRE SCREEN?
If you can’t see the entire screen, it may be because your monitor’s screen resolution needs to be changed to a higher setting – 800 x 600 or greater.

At a higher resolution, everything onscreen (text, images, navigation buttons) is smaller, so more can fit on your display. But if the resolution is set too low – at 640 x 480, for example – then the objects are larger and not everything can fit on the screen. When this happens you have to scroll up, down, or sideways to see the web page.

Increasing your screen resolution will fix this. In fact, most websites won’t display properly at a resolution of 640 x 480. So adjusting your resolution will actually make all of your web experiences more enjoyable.

WHAT IS ADC’S PRIVACY POLICY?
Protecting your privacy is important to the ADC. We keep your personal information confidential. The One Club for Creativity does not share your personal information with outside parties, including sponsors.

HOW DOES THE ADC ANNUAL AWARDS REGISTRATION SITE PROTECT DATA?
Account data is protected by two independent security protocols: encryption of data, and a unique username and password combination chosen by the user. No account information can be accessed unless a registrant’s username and password have been correctly entered.

MY QUESTION IS NOT ANSWERED HERE. HOW CAN I CONTACT YOU?
If you still have questions, please email adcawards@oneclub.org. If you are having technical problems with the registration system, please send an email with details of your issue.